Discount Codes
Baby Birds reserves the right to exclude certain brands or products from a discount code. Discount codes cannot be used in conjunction with any other offer. Any codes or discounts may be removed at any time. Discount codes are not valid for orders shipped overseas.

Any unsatisfactory or missing items from the order must be reported within 14 days. Baby Birds are happy to offer refunds if goods are returned in the condition they were received within 14 days – although the return carriage is payable by our customers. Baby Birds can arrange collection within mainland UK and deduct the £20 per box carriage cost from your refund. Please note, all items must be returned in the original packaging. If the packaging is missing or damaged, Baby Birds reserves the right to deduct up to 25% from your refund, in addition to the collection charge. For more information on returns of specific items, please consult our Returns page.

We offer a full 12 month warranty on all prams and furniture. Other warranty periods are dependent on the manufacturer.

Baby Birds arrange the first collection under warranty free of charge. If you miss the collection there is a charge of £20 per collection missed so please provide a suitable time and location. Where an item has to be returned to the manufacturer for inspection/repair (either under warranty or chargeable), Baby Birds is not liable to provide the customer with a loan item. Overseas shipping is not refundable or covered under warranty terms whether the item is faulty or not required.

Web security
Our website is hosted on a secure server and we take all reasonable precautions to ensure your information is kept secure. We do not share your information with any third party. All payments are processed using anti-fraud software through a safe gateway. If your payment is classified as a medium or high risk transaction, we reserve the right to put a hold on your delivery until requested documentation is provided.

Disclaimer of liability
Baby Birds makes every effort to ensure accuracy of descriptions and depictions on our site. We make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Baby Birds disclaims any damages of any kind pertaining to the use of the website

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