Baby Birds are happy to offer refunds if goods are returned in the original packaging and the condition they were received, within 14 days of delivery - although the return carriage is payable by our customers. Baby Birds are happy to arrange collection and deduct the carriage cost from your refund.
Any unsatisfactory or missing items from the order must be reported within 14 days.
We offer a full 12 month warranty on all prams and furniture. Other warranty periods are dependent on the manufacturer.
Baby Birds arrange the first collection under warranty free of charge. If you miss the collection there is a charge of £15 per collection missed so please provide a suitable time and location. Where an item has to be returned to the manufacturer for inspection/repair (either under warranty or chargeable), Baby Birds is not liable to provide the customer with a loan item. Overseas shipping is not refundable or covered under warranty terms whether the item is faulty or not required.
Average dispatch time is 3-5 workings days of your order being placed, however we aim to dispatch orders within 24 hours where possible. Larger items such as prams and nursery furniture often take longer to process and some of our items are made to order. Most delivery times on pram orders are 4-6 weeks however if you need your item urgently, please notify us within the notes section of your order so that we can advise you on an accurate delivery time.
Items may be left with a neighbour or in a safe place, unless specifically requested by the customer not to do so.
Any current promotional offers are only valid for customers inside of the UK mainland. All coupon codes provided by Baby Birds will only be valid for orders above £50.