Delivery Information

Please note free shipping is only applicable to Zone 1.

Baby Birds are happy to ship worldwide. Please contact us with your address details and order for a postage quote. All overseas orders will be subject to additional shipping costs. Customers wishing to pay by PayPal will not be able to use PayPal Express Checkout to pay for the item. Please contact our sales team for a shipping quote prior to paying for your order via PayPal, or you may incur additional delays. Overseas shipping is not refundable or covered under warranty terms whether the item is faulty or not required.

Baby Birds are happy to offer refunds, if goods are returned in the condition they were received, within 14 days - although the return carriage is payable by our customers. Baby Birds is happy to arrange collection in mainland UK & deduct the £20 carriage cost from your refund. Any unsatisfactory or missing items from the order must be reported within 14 days.

Average dispatch time is 3-5 workings days of your order being placed, however we aim to dispatch orders within 24 hours where possible. Larger items such as prams and nursery furniture often take longer to process and some of our items are made to order. Most delivery times on pram orders are 4-6 weeks however if you need your item urgently, please notify us within the notes section of your order so that we can advise you on an accurate delivery time. 

Furniture delivery and Silver Cross Heritage prams are priced on application.

When an item is dispatched using DPD, you may receive a text or email notification with a 1 hour timeslot on the morning of delivery. DPD reserve the right to leave in a safe place if you are not at home. Please specify in advance if you would not like your item to be left in a safe place.

Delivery Charges:


Zone 1: (Mainland UK)

Standard Delivery - £4.95

Free Delivery Over £50

Saturday Delivery £20 per box

England, Wales and parts of Scotland, excluding Highlands and Islands.


Zone 2:

Standard Delivery - £20 - Two Day Delivery

Per box up to 20kgs

The Highlands and Islands of Scotland. Isle of White, Isle of Man and Isles of Scilly & Channel Islands.

Northern Ireland and Republic of Ireland.


Postcodes eligible for a £20 postage surcharge:

Northern HighlandsAB36-38/55-56
Eire (Republic of Ireland)EI (ZZ75)ALL

Northern HighlandsFK17-21



Northern HighlandsHS1-8


Isle of ManIMALL

Northern HighlandsIVALL



Northern HighlandsKW0-14

Orkney ShetlandKW15-99


Northern HighlandsPH15-32/34-48

Orkney ShetlandZEALL